by Sam_viccars
Explorer

Unable to access store when logged in

When I log into my account, I am unable to access the My Shop pages. Every time I click on the My Shop link I get returned to the upgrade options for my account. How do I resolve this issue?

3 REPLIES 3
by
EE Community Support Team

Re: Unable to access store when logged in

Good Afternoon @Sam_viccars

 

Thanks for coming to the community. 

 

Are you trying to do this via the My EE App or My EE Online?

 

Speak soon, 

 

Katie 🙂

by Sam_viccars
Explorer

Re: Unable to access store when logged in

Hi Katie,

I'm trying to do it via the website.

Thanks
Sam
by
EE Community Support Team

Re: Unable to access store when logged in

Thanks for confirming this @Sam_viccars

 

Please get in touch with our mobile care team who can take a further look into your account. 

 

Katie 🙂

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