by CiscoJohn Investigator
Investigator

Unable to access app or website for weeks. Not a password issue. Error message.

This has gone on for weeks. Tried different devices and closed app and reopened. Nothing is working. Is this a wide spread problem? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unable to access app or website for weeks. Not a password issue. Error messa

@CiscoJohn 

 

Call EE and ask them to delete your profile. Once done you can then register again, and thus time it should work. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

8 REPLIES 8
by Profile closed
Not applicable

Re: Unable to access app or website for weeks. Not a password issue. Error messa


@CiscoJohn I take it that you've not had such issues with other websites and apps... If you've not been able to access the EE website or app each and every time then you've been very unlucky because both have nearly always been accessible to me in that time period you mention. On the rare occasions that I've not been able to access one or the other, I've always found that within half an hour of such occasions I was able to see it or them both up and available again. 

by
EE Community Support Team

Re: Unable to access app or website for weeks. Not a password issue. Error messa

Good Morning @CiscoJohn

 

Thanks for coming to the community 🙂

 

What does the error message say?

 

Speak soon, 

 

Katie 

by Grand Master
Grand Master
Solution

Re: Unable to access app or website for weeks. Not a password issue. Error messa

@CiscoJohn 

 

Call EE and ask them to delete your profile. Once done you can then register again, and thus time it should work. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

by CiscoJohn Investigator
Investigator

Re: Unable to access app or website for weeks. Not a password issue. Error messa

It appears to be profile related. Thank you for replying. 

Highlighted
by CiscoJohn Investigator
Investigator

Re: Unable to access app or website for weeks. Not a password issue. Error messa

Thanks for reply. I will contact EE and get profile deleted and reset. 

by CiscoJohn Investigator
Investigator

Re: Unable to access app or website for weeks. Not a password issue. Error messa

It appears to be profile related issues. 

Thanks.

by CiscoJohn Investigator
Investigator

Re: Unable to access app or website for weeks. Not a password issue. Error messa

42D99FA9-020F-4676-ABD6-2F1DA3CC4166.png

 

by
EE Community Support Team

Re: Unable to access app or website for weeks. Not a password issue. Error messa

Hi there @CiscoJohn

 

Let us know how you get on after speaking to our Mobile Care team.

 

Leanne 🙂

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