04-11-2017 04:41 PM
I'm having a problem with my EE account and when I've asked EE for help they've been more interested in my contract being ready for upgrade than actually fixing it.
I can log in to My EE account just fine, but whenever I try to log in to the EE store to see Existing Customer offers it tells me my contract is closed. My current conract is paid up-to-date and doesn't technically end until this December. My phone is still functional so there's been no indication that my contract has been closed or cancelled - I just can't get into the store at all.
Any help welcome, but no I don't want a bunch of phone calls asking me to upgrade over the phone. I'd rather I could log into my own store account and do my own research.
04-11-2017 06:27 PM
Welcome to the community,
Have you tried going clicking on shop and doing it from there? This should work fine. Allso sometimes you can get a better deal by ringing customer service up.
When you click on shop and for instance are interested in the IPhone X you can then log-in to upgrade from there and it should work, hope this helps.
05-11-2017 08:28 AM