by MrsSatch
New Member

Unable access My EE app or online

I haven't been able to access My EE app or login via the website for a few months now.  Whenever I try it says 'Sorry, we're having a little difficulty right now. Try closing the app and coming back a bit later.' There's a code too: 14.28.0-28907

It's quite frustrating as I have been with EE for years and never had problems before.  Any suggestions?  I have deleted and reinstalled the app but that didn't help.

by Grand Master
Grand Master

Re: Unable access My EE app or online

@MrsSatch   Call customer services and request that they reset your online account for you.  

EE Community Support Team

Re: Unable access My EE app or online

Good Afternoon @MrsSatch


Thanks for coming to the community. 


I am sorry to hear this has been ongoing for some time now, to get this resolved I would recommend following the advice given by @Chris_B and giving us a call.


Please keep us updated with your progress, 


Katie 🙂

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