by Paul_Dowdall
Explorer

Trying to register on MyEE app on phone but get "something's gone wrong message"

I am trying to register the MyEE app on my Lumia 640 phone. When I click on the "Login or Register" section I the get  "Alert Sorry, something's gone wrong. It's our fault. We're trying to fix it. Text HELP to 150 for more info about your number."

 

I have turned off my WiFi as requested.

 

Texting HELP to 150 has no useful information. I've searched online and in MyEE with no relevant results and have tried multiple times over the last few days all with the above message

 

I can get to my account online via PC(obviously).

 

Any help to get past this error would be useful

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Trying to register on MyEE app on phone but get "something's gone wrong

Hi @Paul_Dowdall 


Welcome to the community. 🙂

 

When did you download the My EE app? Which Windows operating system does your phone have? The My EE app is not compatible with Windows 10.

 

You may still be able to access your My EE account through the phone browser.


Chris

2 REPLIES 2
by
EE Community Support Team
Solution

Re: Trying to register on MyEE app on phone but get "something's gone wrong

Hi @Paul_Dowdall 


Welcome to the community. 🙂

 

When did you download the My EE app? Which Windows operating system does your phone have? The My EE app is not compatible with Windows 10.

 

You may still be able to access your My EE account through the phone browser.


Chris

by Paul_Dowdall
Explorer

Re: Trying to register on MyEE app on phone but get "something's gone wrong

OK. That will explain it. I am using a Win 10 device that I got from my brother, although the MyEE app was already installed.

Sent from my Windows 10 device

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