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by David789
Explorer

Trouble accessing EE site on mutiple ocassions over past 2 years

Am I alone in finding that accessing the EE website to look at my bill rarely works, today on 4 occasions over 4 hours it is because "We're doing a quick update, so your account can't be accessed right now. Please come back in a little while"

 

I have experienced such problems for quite a while now (several years) using Chrome and EE, any ideas or is this just EE?

 

David

4 REPLIES
by Grand Master
Grand Master

Re: Trouble accessing EE site on mutiple ocassions over past 2 years

Are you with EE, Orange or T-Mobile?

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by David789
Explorer

Re: Trouble accessing EE site on mutiple ocassions over past 2 years

Hi, 

 

 

Thanks for your reply, I have sorted it, I wondered if I had registered under a different email when I moved from Orange to EE this year. This I had, but the EE website's 'password reset' page rather than saying 'We do not recognise this email' gave me a sense I had entered it correctly by saying "We're doing a quick update, so your account can't be accessed right now. Please come back in a little while"

 

In fact, whatever email one puts in results in this message??

 

 

by
EE Community Support Team

Re: Trouble accessing EE site on mutiple ocassions over past 2 years

Hi @David789 and welcome to the community.

 

Have you spoken to our technical team to look into this further for you?

 

Many thanks,

 

Lee

 

 

by themez Investigator
Investigator

Re: Trouble accessing EE site on mutiple ocassions over past 2 years

I had this problem, i used the online chat and they told me i had more than one email registered. They have removed one and now it's working (although the EE MYSHOP) section isn't currently working.

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