by Beth23
New Member

Took out a new contract but my ee account is with the old one how do i change it

Hi,

 

i took out a new contract on Sunday, my old one is in my mums name but i have downloaded the ee app and made the account with my details but now I can’t make a new account for my new phone. How do i swap them over so my ee app shows the details for my new phone instead of my old one?

 

Thanks

2 REPLIES 2
by Grand Master
Grand Master

Re: Took out a new contract but my ee account is with the old one how do i chang

@Beth23   You need to get the account holder of the old account to have the email address on it removed. They need to call customer service to do this. 

by
EE Community Support Team

Re: Took out a new contract but my ee account is with the old one how do i chang

Hi @Beth23,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B.

 

Once Customer Care have removed your email address from the other account, you will be able to register with your new number.

 

Let us know if you have any other questions.

 

James

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