17-05-2017 10:12 PM
TRYING TO CHANGE MY ADDRESS ONLINE, AS IT IS A NEW BUILD THE EE WEBSITE DOES NOT RECOGNISE POSTCODE & WONT TAKE MY REQUEST FURTHER. WHY CAN YOU NOT MANUALLY ADD?
Solved! See the answer below or view the solution in context.
17-05-2017 10:37 PM
Hello @Ruthflt23 sorry the systems have not yet been updated to include your new address. To get this changed manually please call customer service on 150 from your EE phone or 07953 966 250 from any other (lines open at 8am) who have access to accounts and can change this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :
18-05-2017 12:10 AM
Postcode needs to be on Royal Mail database 1st. Does Postcode and Address Finder recognise it?
18-05-2017 09:03 AM - edited 18-05-2017 09:04 AM
Good morning @Ruthflt23
Thank you for taking the time to join our community
Please do let us know if you manage to get everything resolved based on the great help given to you so far.