by Gailrob43 Investigator
Investigator

Still can't log in

I have verified my account, done everything I possibly can, but still cannot log in. 

5 REPLIES 5
by
EE Employee

Re: Still can't log in

Hi @Gailrob43 and welcome to the Community.

 

Please do see the guide on My EE - Logging In Problems as this may be able to assist.

 

If you are still having issues, please do pop back and let us know.

 

Many thanks,

 

Lee

by Gailrob43 Investigator
Investigator

Re: Still can't log in

I have taken your advice and still can not log on. It's telling me to confirm number, then asking am I the bill payer and then taking me to the confirm number again and again

by
EE Community Support Team

Re: Still can't log in

Hi @Gailrob43,

 

Thanks for the update. Smiley Happy

 

Have you tried using a different web browser to see if that's the issue?

 

James

by Gailrob43 Investigator
Investigator

Re: Still can't log in

Hi yes I have used safari and gogle

by
EE Community Support Team

Re: Still can't log in

Morning @Gailrob43

 

Thanks for coming back to us.

 

Are you with us on an EE personal contract?

 

Have you previously had a T-Mobile or Orange account?

 

Speak soon 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.