04-11-2017 09:52 AM
I've somehow received a series of texts all along the same lines as below:
FreeMsg: Thank you for subscribing to gifstickers.world for £4.50 every week from gifstickers.world until you text STOP to 83463. HELP? 03300538718
Does anyone know:
a) if I will have to pay this, and how I can get a refund if so as I definitely didn't commit to paying £4.50 for "stickers".
b) how I can stop these texts? Can I trust the numbers provided or will this just cost me more?
04-11-2017 11:48 AM
Welcome to the community. 🙂
Here are the details of the company that own that service:-
Provider - Tap2Bill
Phone - 01494 750 678
Email - Customer.Service@tap2bill.com
Texting STOP to that number will stop the subscription, but, the text would cost a standard text message.
The landline number that I provided should be included in your plan and the email will obviously be free.
You can find out more information about this service on our charges to mobile help and support page.
Please let me know what happens after you've contacted them, I'd love to know that you got this resolved.
04-11-2017 02:35 PM
These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.
You could try texting STOP to the number, but it may cost and may not work.
You should also ask EE to block Premium Rate numbers so this doesn't happen in future.
25-02-2019 06:18 PM
I see this post is dated Nov 2017, and these people are still sending spam texts - crazy that they cannot be challenged or stopped. I have tried calling the number and emailing, and got nowhere at all. They just don't pick up the phone, or respond to voicemails or emails. I'm going to try blocking them and see if that works. They must be making a fortune off the back of people's phone bills. Why can't EE confine anything from them to junk or block them and save us all having to do it indivudually?
25-02-2019 06:22 PM
@Eli59: Try texting BAR to 150.