by ValencianO75 Investigator
Investigator

Roaming not working

Hi I have problem with roaming, not working in Poland .I’m pay as you go costumer

6 REPLIES 6
by Grand Master
Grand Master

Re: Roaming not working

Hi @ValencianO75 

 

What problem are you having? As a PAYG customer if you have sufficient credit your account should work.

 

Thanks




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by
EE Community Support Team

Re: Roaming not working

Hello @ValencianO75 

 

Thanks for coming here.

 

Have you used the SIM card in the UK before travelling to Poland?

 

Can you try and connect to a different network in the phone settings;

 

  • iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon.

 

Leanne.

by ValencianO75 Investigator
Investigator

Re: Roaming not working

Hi never used this SIM card in Uk before travelling to Poland
ValencianO75

Wysłane z iPhone'a
by
EE Community Support Team

Re: Roaming not working

Hi @ValencianO75 

 

Thanks for coming back to me.

 

The SIM can't be used in Poland until it has been connected to the EE network and used in the UK.

 

Leanne.

by ValencianO75 Investigator
Investigator

Re: Roaming not working

Ok thank you

Wysłane z iPhone'a
by
EE Community Support Team

Re: Roaming not working

Hi @ValencianO75 

 

Hope you have a lovely time in Poland 🙂

 

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