by Scholarly Contributor
Scholarly Contributor

Roaming Cost Calculator in MyEE app wrong

There’s been an update this week that’s added a roaming cost calculator. I’ve checked the Max inclusive countries and all of these places state that roaming charges will be applied even though they’ll be included in my plan.

 

Can this be looked into please? I’m guessing this will affect anyone on a 10 May 2017 > plan or anyone with the go further swappable.

3 REPLIES 3
by Grand Master
Grand Master

Re: Roaming Cost Calculator in MyEE app wrong

@sully1311  What’s showing will not necessarily be applicable to you as it’s not linked to your tariff type.  It’s standardised prices shown to all on the destination you’re going to.  

 

by Ace Contributor
Ace Contributor

Re: Roaming Cost Calculator in MyEE app wrong

There's little point in it if it's not going to show what it costs you based on your plan though.

 

It doesn't say let us know where you're travelling to and we'll show you standard prices that probably won't apply to you.

 

eemyee.jpeg

by
EE Community Support Team

Re: Roaming Cost Calculator in MyEE app wrong

Hi @sully1311

 

Thanks for getting in touch about this.

 

I've sent you a private message for some more information.


Please have a look and get back to me.

 

Thanks 🙂

 

Chris

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