by Gheeso
New Member

Reopen closed account

Hi everyone, I closed my account in Dec 2018 (and lost my number). 

 

Now I signed for a new contract with EE, with the same email I used with the first contract, but when I try to log in, it says that my account has been closed. 

 

The email address needs to be the one I already set for the account, is there a way to sort this out? 

 

Thanks

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Reopen closed account

Hi @Gheeso 

 

Welcome to the EE Community,

 

If you give customer services a call on 150 they will be able to deregister your old account and associate your new account with your email.

 

Thanks,

 

David.

1 REPLY 1
by Ace Contributor
Ace Contributor
Solution

Re: Reopen closed account

Hi @Gheeso 

 

Welcome to the EE Community,

 

If you give customer services a call on 150 they will be able to deregister your old account and associate your new account with your email.

 

Thanks,

 

David.

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