03-08-2017 05:35 AM - edited 03-08-2017 05:37 AM
Orange online accounts seem to be corrupting again.
Accounts seem to be breaking down by not displaying correctly and giving technical error messages until the account breaks down completely and a permanent technical error is given:
'Sorry, we're having some technical issues - please try again.'
nb: for any others affected if the green OK button still appears just below the error message your account may still be accessible. Keep clicking it until it stops looping and stays on the main account page or try accessing a page other than it like the main Top up & manage cards page by opening this link in another tab when logged in:
You can try changing your password through your online profile page:
But it is not a log in error this time and it does not seem to be working.
03-08-2017 08:55 AM
03-08-2017 10:11 AM
I have been experiencing this problem since around 18th May - neither customer service or executive office have resolved it as of yet. I am in contact with them almost daily but nothing is happening. 🙂
03-08-2017 12:26 PM
Hello @James_B I am sorry I think you may have misunderstood my post.
I am seriously struggling with this issue and have been for two and a half months. Do EE really have no information on it?
As you can see from this thread it is affecting a few of us now.
I called again today to be told nothing can be done until the agent handling my case is back in on Saturday.
03-08-2017 06:36 PM
So basically my online account is never going to get fixed then and we are now all going to be ignored on this issue?
For the third time this should not be taking over two months.
06-08-2017 07:36 PM
Is that a confirmation @James_B or just an assumption that some other department will take care of the issue?
TBH, I'm dumbfounded by what @Profile closed has said about the problem and how long it's lingered for, and the dis-interest of EE in keeping in contact with affected customers. I don't have anything quite like the patience or commitment he has as an EE/Orange customer and I'm minded to just swap my grandad's SIM for a network that works.
07-08-2017 10:11 AM
Thanks for your post 🙂
@James_B has been off since last Thursday evening and won't be back until tomorrow.
He is correct and when this is reported via the correct channel of customer services then it can be investigated.
We do have a huge interest in trying to fix things if they go wrong and reporting to the right team will result in investigation work to try resolve things.
07-08-2017 02:22 PM
Well it has taken three months so far and neither this forum, customer service or executive office have helped me to take one step forward with this issue.
26-08-2017 01:06 PM
Executive office did get back to me yes but no progress was made.
Because it has been over 8 (12 in fact) weeks I have received my letter of deadlock and registered a complaint with the Ombudsmen Services who accepted it.
29-08-2017 10:46 AM