by Luck
Explorer

Please help cannot log in

I cannot log in and when I try to re register it says number all ready registered I know e mail and password is correct but cannot get it i need to top up as running low on data please help

4 REPLIES 4
by Grand Master
Grand Master

Re: Please help cannot log in

@Luck   You can not  re-register a number that's already registered.  

 

WAYS TO TOPUP EE PAYG

 

by
EE Community Support Team

Re: Please help cannot log in

Good morning @Luck.

 

Thanks for coming here for help.

 

When was the last time you logged into your My EE account?

 

Also can you log into the app at all?

 

Hope to hear from you soon 🙂

by Luck
Explorer

Re: Please help cannot log in

About 2 days ago and no cannot log on any app or web site

Thanks
by
EE Community Support Team

Re: Please help cannot log in

Thanks @Luck.

 

Can you try clearing your cookies and cache and using a different web browser.

 

If you still are unable to log in you would need to call us.

 

The team will be able to get this looked into further 🙂

 

Thanks.

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