Highlighted
by Fivethumbs
New Member

Perfect timing for site maintenance.

Brilliant. I'm at the end of my contract, want to go sim only, I can see the black Friday deals but with two hours to go you've decided to do site maintenance and I can't log in. Genius. Well done.

12 REPLIES 12
by Ace Contributor
Ace Contributor

Re: Perfect timing for site maintenance.

Hi @Fivethumbs 

 

Welcome to the EE Community,

 

looking at the black Friday SIM only deals now they are saying they end in 8 days.

 

Thanks,

 

David.

by
EE Community Support Team

Re: Perfect timing for site maintenance.

Hi @Fivethumbs

 

Have you managed to get signed in and get the deal you're after now?

 

Chris

by SwissAde Investigator
Investigator

Re: Perfect timing for site maintenance.

Neither the Website nor the App is allowing me to sign in. Is the maintenance still ongoing?

by
EE Community Support Team

Re: Perfect timing for site maintenance.

Hi @SwissAde

 

Welcome to the community. 🙂

 

I've tested from my side and have managed to log into both.

 

Could you try a different device or browser please?


Chris

by SwissAde Investigator
Investigator

Re: Perfect timing for site maintenance.

Hi @Christopher_G,

 

I cannot connect using either Chrome or IE11. "Sorry, we were unable to complete your request right now. Please try again later" message appears in both browsers.

 

Ade

by
EE Community Support Team

Re: Perfect timing for site maintenance.

Hi @SwissAde

 

Thanks for coming back to us.

 

How long have you had this error message?

 

Can you access the My EE app?

 

Speak soon 🙂

 

Leanne.

by SwissAde Investigator
Investigator

Re: Perfect timing for site maintenance.

Hi Leanne,

 

The app is also not connecting. I can't confirm how long I've had this problem as I haven't needed to access either the app or website for some time.

 

I don't want to muddy the waters on this issue, but I am currently in Switzerland trying to access my account using both of these methods. But being out of the UK shouldn't be a factor should it?

 

Is it also possible that my web account was somehow de-activated?

 

Just looking at other possibilities that may be causing my issue.

by
EE Community Support Team

Re: Perfect timing for site maintenance.

Hi @SwissAde

 

Thanks for trying the app and for coming back to me quickly 🙂

 

Have you made any account changes, such as moving to pay as you go or pay monthly?

 

Do you have a pay as you go account or pay monthly?

 

Can you use your phone for calls and texts still?

 

Leanne.

by SwissAde Investigator
Investigator

Re: Perfect timing for site maintenance.

Hi Leanne,

 

Yes, I can call and text (even abroad here in Switzerland) and I was able to change my web account password; but I can't do anything else!

 

I am PAYG and I discovered this issue a couple of days ago because I like to purchase packs via the app or website rather than by SMS. Also, I wanted to take advantage of the Black Friday deal.

 

Ade

by
EE Community Support Team

Re: Perfect timing for site maintenance.

Great thanks @SwissAde

 

I have sent you a private message on here for some details, so we can help you get this looked into.

 

Leanne.

by SwissAde Investigator
Investigator

Re: Perfect timing for site maintenance.

Hi Leanne,

 

As promised, someone called me and my problem is resolved.

 

Many thanks to all for the help.

 

Ade

by
EE Community Support Team

Re: Perfect timing for site maintenance.

Glad this is all sorted for you now @SwissAde

 

Have a lovely day 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions