by danahdavies Investigator
Investigator

Password reset

Why isn't my password reset coming through to me? I'm definitely typing in the correct email and it's definitely the email i've always used for this account. I've tried resending the link all day now.

6 REPLIES 6
by Grand Master
Grand Master

Re: Password reset

Hi, 

 

Have you checked your Junk/trash/spam folders. 

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by danahdavies Investigator
Investigator

Re: Password reset

Yes several times, nothing.

by Grand Master
Grand Master

Re: Password reset

It wouldn't be an Orange email addy, would it? That's now closed & therefore you needed to change your contact details with EE.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by danahdavies Investigator
Investigator

Re: Password reset

No it's definitely EE

by Grand Master
Grand Master

Re: Password reset

What do you mean that it's EE? EE don't do email addys. I'm asking you about the contact email addy you have on your MyEE a/c, not the a/c itself.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Password reset

Hi and welcome to the community @danahdavies

 

If you are not receiving any reset email, please do get in touch with customer services and they will be more than happy to look into this for you.

 

Many thanks,

 

Lee

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