by sclarke1 Investigator
Investigator

Password reset not working, email not being received until it is expired?

Hi,

 

I was trying to reset my password for my EE yesterday, but was not receiving the emails to do so, then this morning I received 6, but they had all expired.

 

Hoping someone can help.

 

Thanks,

Michelle

8 REPLIES 8
by Grand Master
Grand Master

Re: Password reset not working, email not being received until it is expired?

Who is your email provider?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Password reset not working, email not being received until it is expired?

Hi @sclarke1

 

Welcome to the community.

 

Did they show in your junk or spam folder?

 

Can you try this again today and see if the email arrives?

 

Leanne 🙂

by Grand Master
Grand Master

Re: Password reset not working, email not being received until it is expired?

@Leanne_T : They are late, not lost. Could well be the Lithium delay.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Password reset not working, email not being received until it is expired?

Hi @XRaySpeX

 

I believed this was for My EE not community 🙂

by sclarke1 Investigator
Investigator

Re: Password reset not working, email not being received until it is expired?

Hi,

 

I did send another one this morning, which still has not arrived through.

 

They are not in my junk/spam folder, checked through all of that just in case.

 

The notification emails etc from EE community are reaching me fine, so my emails all seem to be working as they should be

by
EE Community Support Team

Re: Password reset not working, email not being received until it is expired?

Hi @sclarke1

 

Is this for your My EE online account?

 

Leanne.

by sclarke1 Investigator
Investigator

Re: Password reset not working, email not being received until it is expired?

Yes, the my EE link in the website

by
EE Community Support Team

Re: Password reset not working, email not being received until it is expired?

Thanks @sclarke1

 

In this case, if you speak to our Mobile Care Team on 150 they will be able to help you get this resolved.

 

Let us know how you get on 🙂

 

Leanne.

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