by BarryD2
Explorer

Not receiving verification email to manage my ee payg account online

Just migrated from orange to EEpay as you go. Despite my own attempts online and spending 15 mins on the phone in Orange shop to 150 problem could not be solved. Was told there is a problem with bt email and ee are still working on a solution.

3 REPLIES 3
by
EE Community Support Team

Re: Not receiving verification email to manage my ee payg account online

Hello there @BarryD2

 

Thanks for coming to the community.

 

Is this being investigated for you?

 

Are the team going to get back to you with an update?

 

Leanne.

by BarryD2
Explorer

Re: Not receiving verification email to manage my ee payg account online

I was told in the shop to leave it for a few days and try again. My impression was that the technical help on 150 did not have a soution for this problem. I was told the problem was noted but I have not as yet received any reply. I will visit the shop again in a few days.

by
EE Community Support Team

Re: Not receiving verification email to manage my ee payg account online

Hi @BarryD2

 

Let me know how you get on and hopefully this will be sorted soon for you.

 

Leanne.

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