by Profile closed
Not applicable

Not able to access ya.orange.co.uk

Hello,

 

Mini Orange http://ya.orange.co.uk has stopped working, instead redirecting to the desktop site https://web.orange.co.uk/id/signin.php.

 

I have tried accessing it by the direct link and http://orangeworld.co.uk then clicking Your Orange online.

 

http://orangeworld.co.uk has also stopped loading correctly and displays in a broken text based format.

 

When accessing it through http://orangeworld.co.uk it used to auto log in over an Orange data connection, now it redirects as mentioned above.

 

 

19 REPLIES 19
by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

All those links work from a PC over BB, if that's relevant.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

Hello @XRaySpeX to confirm you can access http://ya.orange.co.uk and it loads up the mobile site not redirecting to the desktop site? It should stay as ya.orange.co.uk in the address bar not change to web.orange.co.uk.

 

Does http://orangeworld.co.uk display normally or in a broken text format like this:

 

 Screenshot_2017-07-26-04-58-12.png

 

🙂

by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

On both PC & mobile over BB:

 

1. http://ya.orange.co.uk redirects immediately to https://web.orange.co.uk/r/login/?url=https%3A%2F%2Fwww.youraccount.orange.co.uk%2Fsss%2Fjfn%3Fentry... which looks like the BB Member's Centre but when logged into produces:

 

SORRY

You're using your home broadband or business login details to try to log in to a phone, mobile broadband or small business account. 

If you want to log in to your home broadband account, go to the Member Centre and have these login details ready.

If you want to log in to your phone or mobile broadband account, go to My Account and have these login details ready.

If you want to log in to a small business account, go to My Business Account and have these login details ready.

go to Orange homepage

2. http://orangeworld.co.uk displays normally, graphically at the "Top Stuff" but the "Shop" page you seem to be looking at looks like this:

 

TrumpWorld.JPG

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

Hmm http://ya.orange.co.uk should not be redirecting, it is(was) the mobile version of Your Orange online.

 

Also I can not get http://orangeworld.co.uk to display correctly on my mobile devices. I do not have a PC to test at this time.

by
EE Community Support Team

Re: Not able to access ya.orange.co.uk

Hi @Profile closed,

 

Please get in touch with customer services so our technical team can report the issue for you.

 

Thanks

 

James

by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

Hello @James_B I will call them later when home. 🙂

by
EE Community Support Team

Re: Not able to access ya.orange.co.uk

Thanks @Profile closed Smiley Happy

 

James

by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

Hello again @James_B,

 

Unfortunately I am hitting something of a brick wall with customer service. They believe both of the sites http://orangeworld.co.uk and http://ya.orange.co.uk have not been available for a long time.

 

I have tried to explain to them OrangeWorld is still accessible right now just broken and Mini Orange only started redirecting within the past couple of days but they were not sure. All they could offer was a network refresh.

 

I can confirm this has not resolved the problem - I had a feeling it would not anyway as I have tried other Orange lines and @XRaySpeX has tried from a PC using a BB connection. 🙂

by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

Yes, I have tried both from  a PC & O2 mobile and they both work as far I can see.

 

I was previously aware of http://orangeworld.co.uk but never used it, but not of http://ya.orange.co.uk . They were never given as part of Orange BB, so I suppose they are only for Orange mobile. It would not surprise me that EE would view them as withdrawn.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

@XRaySpeX has http://ya.orange.co.uk stopped redirecting and is loading properly for you now then? I have tried different browsers but it keeps redirecting to https://web.orange.co.uk/r/login/?url=https%3A%2F%2Fwww.youraccount.orange.co.uk%2Fsss%2Fjfn%3Fentry...

 

Also I still can not get http://orangehome.co.uk to load properly when using Chrome, Safari or Edge mobile browsers getting the broken text based format shown above. 

by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

http://ya.orange.co.uk still redirects to https://web.orange.co.uk/r/login/?url=https%3A%2F%2Fwww.youraccount.orange.co.uk%2Fsss%2Fjfn%3Fentry... . Is that not right to redirect to a login page exclusively for Orange mobile? I wouldn't know having never before coming across it.

 

What is the broken text format about http://orangeworld.co.uk (not http://orangehome.co.uk )? You mean it should look more like mine with lines of plain text under a menu bar?

 

Isn't the 1st page http://orangeworld.co.uk comes to look like this & not the "Shop" page you are showing?

TrumpWorld.JPG

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

@XRaySpeX no it should load up a mobile log in page that looks completely different and the address stays as ya.orange.co.uk. I am looking for a screenshot.

 

Yes the screenshot you are posting is how it should be displayed. For some reason the mobile browsers I mentioned above are displaying it like the one I posted earlier:

 

Screenshot_2017-07-26-04-58-12.png

 

 

There are no images and all the HTML has broken. The screenshot I am showing is the home page but the shop is showing at the top because it is the first option on the broken menu you can see running across the top of yours.

by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

The page with graphics that I posted looks very much like the home page to me. It corresponds to the yellow EE on the extreme L of the menu bar, which when you click on after you have navigated to 1 of the other menu bar items takes you back to the graphics page.

 

The Shop is the 2nd item on the menu bar. It is not showing at the top of your display as it is preceded by that untitled icon. That must be the link to the graphics home page. Click it & see.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

So, @Profile closed, what happens when you log into the login page that is presented to yo when you go to http://ya.orange.co.uk with your mobile creds ? Do you get the same warnings as I? If not, why is that not good enough for you?

 

I can confirm that both O2 mobile & BB still redirect to this same page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

Hello @XRaySpeX it logs in fine with a mobile account but the link at the end youraccount.orange.co.uk is for mobile accounts.

 

Because ya.orange.co.uk used to be a separate mobile site with a mobile layout. Also when accessing http://orangeworld.co.uk using an Orange SIM cards mobile data an extra option "Your Orange online: Balance, top up..." appears that used to auto log in without the username and password. It was the only way for people suffering from the broken online accounts issue to check their account online.

 

Now that http://email.orange.co.uk has gone there is no way to auto log in to the desktop site it is now redirecting to anymore. 

by
EE Community Support Team

Re: Not able to access ya.orange.co.uk

Hi @Profile closed

 

I have sent this to our incident team to see if they know anything about this website for you.

 

One of the team will get back to you when we have some further information 🙂

by Grand Master
Grand Master

Re: Not able to access ya.orange.co.uk

@Leanne_T: I have been thinking about the site http://orangeworld.co.uk recently & whether it has anything to do with EE. I am concerned that this site is not suitable for family viewing as it usually has links to porn sites on its home page & elsewhere. Such links would never be allowed in these forums. I don't feel it is appropriate to be associated with or sponsored by EE.

 

Until @Profile closed brought up the significance of this site recently in this thread I used to think it was not an official EE site but something set up by some Orange enthusiasts. Now I'm not so sure on that interpretation. @Profile closed seems to imply that it is/was part of the Orange mobile infrastructure.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Not able to access ya.orange.co.uk

Ok thank you @Leanne_T. 🙂

by
EE Community Support Team

Re: Not able to access ya.orange.co.uk

Hi guys 🙂

 

As soon as we hear anything back on this, we will of course let you know.

 

Cheers

 

Richard

 

🙂

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