by HayleyB01

No access to my account

Good Morning, I haven’t been able to access my account through the website or App for weeks now 😕

I spoke to customer services yesterday who advised it’s a known tech problem and she has no idea when it will be fixed as it’s quite a complicated tech issue. 

Please could you confirm an update of when you expect this problem to be resolved? I should be able to access my bill before money is taking from my account to ensure all is as it should be. 

Thank you 

EE Community Support Team

Re: No access to my account

Hi @HayleyB01,


Thanks for visiting the EE Community.


I'm sorry to hear you are having problems accessing your account.


What happens when you try to log in?



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