by Keokec
New Member

New customer, new SIM

£15 data pack 500 free minutes aren't showing in the app, instead it says charge per minute for calls. Data and texts are showing ok.


If I text 150 it does say I have 500 mins.


Is this normal?

EE Community Support Team

Re: New customer, new SIM

Hi @Keokec,


Welcome to the EE Community. 🙂


My EE should show the correct call allowance for your data pack.


Please get in touch with Customer Care so we can look into this for you.





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