by StevieD67 Investigator
Investigator

NHS email domain is not registered with EE Perks, help please.

Trying to register on EE perks but won't accept the NHS email address.

9 REPLIES 9
by
EE Community Support Team

Re: NHS email domain is not registered with EE Perks, help please.

Hi @StevieD67

 

Welcome to the community. 

 

What does it say when you try to add it? Are you trying to register or log in?

 

Chris

by StevieD67 Investigator
Investigator

Re: NHS email domain is not registered with EE Perks, help please.

Hi Christopher_G,

My partner works for the NHS and had tried to register on EE perks but it says "domain name is not registered with EE perks", I've been talking to EE who have been very helpful but say there must be some error with the domain name on her email address, but the address is correct and they don't know how to fix it.

by
EE Community Support Team

Re: NHS email domain is not registered with EE Perks, help please.

Thanks for clarifying further, @StevieD67.

 

How did you speak to customer services? 

 

Our Sales/Upgrades live chat team may be in the best position to help.

 

You can get through to them by clicking the 'Click for customer service' button under the EE section of our get in touch page. It will appear when someone is available.

 

Please let me know if you manage to get this sorted with them.

 

Chris

by StevieD67 Investigator
Investigator

Re: NHS email domain is not registered with EE Perks, help please.

Hi Chris,

I called 150 and spoke in length , the have got a deal for both of us and I have the code for the discount but just can't register, I will try what you said when I get home today.

thanks for your help.

by
EE Community Support Team

Re: NHS email domain is not registered with EE Perks, help please.

OK, let me know what happens, @StevieD67. 🙂

 

Chris

by StevieD67 Investigator
Investigator

Re: NHS email domain is not registered with EE Perks, help please.

Hi There,

Wasted 45 minutes on chat, just kept going round in circles, tranfer account, visit a shop etc even though the discounts are supposed to be online only, why can't someone just contact someone at perks and just add the email domain name, it is a legit NHS domain name.

 

Stevie

by
EE Community Support Team

Re: NHS email domain is not registered with EE Perks, help please.

Hello @StevieD67

 

I am sorry we are unable to add an email domain.

 

If you have the discount code from the EE Perk portal , you can take this into an EE retail store and they can set this up for you.

 

For full information see our EE Perk - corporate discount post.

 

Leanne.

by McB1989
New Member

Re: NHS email domain is not registered with EE Perks, help please.

Hi there, I am having the same issue.  When I took out a new contract in store my 20% NHS discount has been removed however when I have gone to add it on and trying to retrieve the code it is saying my domain isn't registered.  I work for Bradford Teaching Hospitals with @bthft.nhs.uk at the end of my email so unsure why it won't work for registration for EE Perks?  I didn't have to do this last time.

by Grand Master
Grand Master

Re: NHS email domain is not registered with EE Perks, help please.

@McB1989   Did you give the store your perk discount code at the time of upgrading?  Your old discount will be removed because you might not be entitled to it every time you upgrade so you need a new code.  You can not add a discount code once you’ve already upgraded it has to be at the time of the upgrade.  

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