by MickWUK Contributor
Contributor

MyEE not showing balances correctly

Since the latest update to the Android MyEE app, my minutes and texts balances are not showing correctly.  Instead of "nn of nn texts left" it shows the cost as if the pack allowances had all been used.  The data balance is ok.  The webiste shows the balances correctly. 

 

I have uninstalled and reinstalled the app but that make no difference.

 

Anyone else have this problem please? 

4 REPLIES 4
by Grand Master
Grand Master

Re: MyEE not showing balances correctly

Hi, 

 

Try clearing the app cache/data under applications manager. 

 

Thanks 




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by
EE Community Support Team

Re: MyEE not showing balances correctly

Morning @MickWUK

 

Thanks for coming here.

 

Do you have unlimited minutes and texts?

 

Does the online My EE account show this for you?

 

Speak soon 🙂

by MickWUK Contributor
Contributor

Re: MyEE not showing balances correctly

Thank you both.  No, I don't have unlimited texts/minutes.

 

Here's what I see in the app.  (incorrect)

 

Here's what I see on the website. (correct)

by
EE Community Support Team

Re: MyEE not showing balances correctly

Hello @MickWUK,

 

Thanks for sharing this.

 

I would certainly suggest speaking to our customer service team so they can get this raised for you.

 

Thanks very much.

 

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