by Kez3 Contributor
Contributor

MyEE app showing wrong amount of data for next package

Dear Help Community,

B756D9B5-48A5-4956-9583-79AD416E8150.jpeg

 

As you can see on this picture, I have a £10 data pack.

It gives me 2GB, but the apps shows only 514mb for the next renewal.

 

Could someone tell me why is that ? 

 

Kind regards, 

 

5 REPLIES 5
by
EE Community Support Team

Re: MyEE app showing wrong amount of data for next package

Hi @Kez3.

 

Are you currently on that same pack for this month too?

 

If so, did you start with the correct amount of data?

 

Jon

by Kez3 Contributor
Contributor

Re: MyEE app showing wrong amount of data for next package

Hello Jon,

 

When I go on MyEE (website) I have the following: 

 

4BA4A7E7-8B17-4F7A-8596-4A864815E7C6.jpeg

 

Also, to reply to your question, yes I started with the correct amount of data.

 

It seems that the app only shows the free boost (due to the rocket symbol bein present beside it.

 

Thanks again for your time,

 

 

 

 

by
EE Community Support Team

Re: MyEE app showing wrong amount of data for next package

Hi @Kez3,

 

Thanks for flagging this issue. I'll feed it back to the My EE app team right away.

 

If you don't receive the correct allowance when your pack renews, please get in touch with customer services.

 

James

by Kez3 Contributor
Contributor

Re: MyEE app showing wrong amount of data for next package

Hi James,

 

Could you keep me updated with their reply ? 

 

Regards, 

 

by
EE Community Support Team

Re: MyEE app showing wrong amount of data for next package

Yes, of course @Kez3, I'll let you know if I get any updates.

 

James

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