by Alan1812 Contributor
Contributor

My ee app login

Before Xmas I could login with the ee app but now it will not let me I had to register again and now I can not add my number It was an orange number 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: My ee app login

Hi @Alan1812 and welcome to the community.

 

have you spoken to customer services as advised above?

 

Many thanks,

 

Lee

12 REPLIES 12
by Grand Master
Grand Master

Re: My ee app login

Have you just switched from Orange to EE or are you still on Orange?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Alan1812 Contributor
Contributor

Re: My ee app login

Switched from orange to ee a year ago

by Grand Master
Grand Master

Re: My ee app login

You need to call CS to delete your old a/c. Then you can add your no. to the new a/c.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Alan1812 Contributor
Contributor

Re: My ee app login

Ok thanks

by
EE Employee
Solution

Re: My ee app login

Hi @Alan1812 and welcome to the community.

 

have you spoken to customer services as advised above?

 

Many thanks,

 

Lee

by Alan1812 Contributor
Contributor

Re: My ee app login

Yes and they reset it and sent me a link to change my password but still asks me to add phone but then says that number is in use

by Grand Master
Grand Master

Re: My ee app login

They need to delete the old a/c, not just reset it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Alan1812 Contributor
Contributor

Re: My ee app login

Ok but i would have thought they would know all that i will phone again

Thanks alan

by Alan1812 Contributor
Contributor

Re: My ee app login

Phoned again and they sorted it but when i logged in it at my daughters account details and she can not login now but i have found my old orange account login and that still works

by Alan1812 Contributor
Contributor

Re: My ee app login

Phoned again and now we can login again third time lucky

Thanks alan

by Grand Master
Grand Master

Re: My ee app login

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My ee app login

Glad it's all sorted @Alan1812.

 

Chris 🙂

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