by Gjmangan20
New Member

My ee app has stopped working anyone else have this problem??

Any advice would be greatly apprieciated

9 REPLIES 9
by Profile closed
Not applicable

Re: My ee app has stopped working anyone else have this problem??

Hi, @Gjmangan20,

 

 

The My EE app did undergo some maintenance recently!

But other than that, I haven't noticed anything odd! 😊

 

Regards

 

mAh8v

by Ace Contributor
Ace Contributor

Re: My ee app has stopped working anyone else have this problem??

@Gjmangan20 try uninstalling the app and download it again if that doesnt work call technical support on freephone 0800 956 3146 they will be able delete your registration and set up MyEE for you again.

by Colmac Investigator
Investigator

Re: My ee app has stopped working anyone else have this problem??

I have been having the same problem for months now. Tried re-installing the app but still not working.

 

Just called EE technical services and they say there is an ongoing issue with the app and online login. Said that de-registering then re-registering would make no difference as it is a problem at EE.


@David wrote:

@Gjmangan20 try uninstalling the app and download it again if that doesnt work call technical support on freephone 0800 956 3146 they will be able delete your registration and set up MyEE for you again.


 

by Ace Contributor
Ace Contributor

Re: My ee app has stopped working anyone else have this problem??

@Colmac it will work 

by Colmac Investigator
Investigator

Re: My ee app has stopped working anyone else have this problem??


@David wrote:

@Colmac it will work 


Has anyone else asked EE to de-register and found that by re-registering it works?

 

Technical weren't keen to help with this.

 

by Ace Contributor
Ace Contributor

Re: My ee app has stopped working anyone else have this problem??

@Colmac ring 0800 956 6000 select opt 2 opt 4 and speak to customer services.

by Profile closed
Not applicable

Re: My ee app has stopped working anyone else have this problem??

Hi, @Colmac and @David,

 

The maintenance which I mentioned in a previous post was carried out on the 21st/22nd January so, you shouldn't be having any problem with the my EE app!

 

Regards

 

mAh8v

by Colmac Investigator
Investigator

Re: My ee app has stopped working anyone else have this problem??


@Profile closed wrote:

Hi, @Colmac and @David,

 

The maintenance which I mentioned in a previous post was carried out on the 21st/22nd January so, you shouldn't be having any problem with the my EE app!

 

Regards

 

mAh8v


Just uninstalled the app again then re-installed. Still not working.

 

I'll call technical again and see if they will de-register. This isn't just an app problem - online login fails too.

by Colmac Investigator
Investigator

Re: My ee app has stopped working anyone else have this problem??


@David wrote:

@Colmac it will work 


And it did! Took about 20 seconds to solve. Thanks @David

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