by Basil4952

My account states it is closed

A few years ago I had an EE account but closed it due to moving carrier. I bought a new IPhone X on contract with EE on 20/11 and received the phone a week ago. When I tried to log onto my account (which uses the same email as before) it just states account closed. Why has this not been reopened with new account details?


by Grand Master
Grand Master

Re: My account states it is closed



You have to set up a new account. Or call CS on 150 and ask them to delete your old account. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: My account states it is closed

Hi @Basil4952


Thanks for coming to community 🙂


Please follow the advice of @Northerner and either set up a new My EE account or call customer services and the guys will help you out there.


Let us know how you get on.







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