by r00b
Explorer

My account not working

As soon as I log in, I can see:

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

 

Then logs me back out. Tried incognito, other browsers nothing. I can seem to get the live chat to pop-up either....

 

Has anyone got any ideas?

3 REPLIES 3
by
EE Community Support Team

Re: My account not working

Good Morning @r00b

 

Thanks for coming to the EE Community. 

 

Are you trying to log in to your My EE App or My EE Online?

 

Have you tried again this morning?

 

Speak soon, 

 

Katie 🙂

by r00b
Explorer

Re: My account not working

Hi @Katie_B ,

 

It is the My EE Online using the web interface.


I have tried again this morning, but no luck, same error.

 

Login Error

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

by
EE Community Support Team

Re: My account not working

Hello there @r00b

 

Thanks for coming back to us.

 

We will need to get this looked into for you, if you get in touch with our Tech Gurus on 150, they will be able to help 🙂

 

Let me know how it goes.

 

Leanne.

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