by Elaheh
New Member

My account close



I was trying to check my account but my account is closed. 


I havenot used my simcard since July. 

I was abroad and not able to use it. 


Is there a way to get new simcard and stop date plan of my simcard

EE Community Support Team

Re: My account close

Hi @Elaheh.


Welcome to the community 🙂


Is it a pay as you go SIM card?


It may have gone into hibernation.


If you give our Mobile Care team a call they will be able to help you get this sorted 🙂



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