by MeganArty
Explorer

My EE on new phone says my number isn't accepted because it's already being used

When I got my new phone I redownloaded the My EE app. My new phone has the same number as my last phone and when I try to log on to My EE on the new phone it constantly comes up with a page telling me to verify my number. When I do it tells me that the number is already being used so I cannot log on. Don't know how to delete my last phone from the app as we have already got rid of it. Tried to contact EE but no helpful answer. Please help

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: My EE on new phone says my number isn't accepted because it's already being

5 REPLIES 5
by Grand Master
Grand Master

Re: My EE on new phone says my number isn't accepted because it's already being

@MeganArty   The device is not the account the phone number is, so it doesn’t matter what device you use to logon in to your account.     Call customer services and request that they reset your online account. 

by MeganArty
Explorer

Re: My EE on new phone says my number isn't accepted because it's already being

@Chris_B how can I contact them

by Grand Master
Grand Master
Solution

Re: My EE on new phone says my number isn't accepted because it's already being

by Grand Master
Grand Master

Re: My EE on new phone says my number isn't accepted because it's already being

@MeganArty

 

Call 150 from your handset.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by MeganArty
Explorer

Re: My EE on new phone says my number isn't accepted because it's already being

thank you @Chris_B and @Northerner

Let's get started

Join the EE Community to ask, answer, learn and share.