by poolieboy1 Investigator
Investigator

My EE app

Can someone please explain why the my EE app is not compatible with my device. I'm using an EE Harrier tablet which comes pre installed with the tablet which was working perfectly until the app was updated it now says my device is not compatible. I have done a factory reset and got the message that the app is out of date and to the app store to download the new version. But it just comes up my device not compatible with this version. I have asked in my local EE shop and they didn't have a clue.

5 REPLIES 5
by Grand Master
Grand Master

Re: My EE app

Hi, 

 

It's because EE haven't authorised the app for the tablet so play store won't allow it to be downloaded. I believe EE know about it as it's not the only tablet it doesn't work with. 

 

Thanks 




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by Grand Master
Grand Master

Re: My EE app

MyEE app is designed for phones & is not compatible with Android 6.0.1 or above tablets.

Is that yours?

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by poolieboy1 Investigator
Investigator

Re: My EE app

My tablet is Android version 5.1.1 I don't know how EE can update an app that won't work with an EE Harrier tablet, seems stupid to me. Thanks for your info on this.

by poolieboy1 Investigator
Investigator

Re: My EE app

Thanks for your help with my question, stupid isn't it if EE know about it and are not doing anything. 

by
EE Employee

Re: My EE app

Good Afternoon @poolieboy1

 

This is something we are currently querying with our My EE team.

 

I'll be in touch as soon as we hear anything.

 

Thanks!

 

Karen. Smiley Happy

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