12-10-2017 12:05 PM
I'm getting "Sorry, Something's gone wrong. it's our fault ... please try again
The My EE app was logging-in ok last week,
So far, I've tried:
Uninstall/reinstall app, clear app storage & cache, login via fingerprint and via PIN, Login over WiFi / Login over 3/4G & both
I can logon to myaccount.ee.co.uk from my Pc Ok
Any ideas ?
12-10-2017 02:59 PM
I've got a Nexus 6P, running stock Android 8.0.0, phone is not rooted
All other internet-type apps are working fine, and those that need to, login Ok to Microsoft, & Google
As I said in my OP, the My EE app worked / logged-in Ok last week
12-10-2017 03:57 PM - edited 12-10-2017 04:16 PM
As requested, I phoned up support, and told the Level1 lady everything I'd done etc.
She contacted Level2, and came back with the following rather "unusual" answer ...
Basically, they are saying that it's because (last week), I ordered (a Pixel 2 XL), and that now my account is in an "open" status because of that order
She said that once I get my order, my account will update, everthing will be Ok, and the app will be able to login on my mobile.
Of course I queried why I can login on my PC, but not on my phone, and was told "because the app accesses the account differently"
So, that's it, sounds so improbable, it must be true ?
13-10-2017 07:14 AM
>So far, I've tried:
>Uninstall/reinstall app, clear app storage & cache, login via fingerprint and via PIN, Login >over WiFi / Login over 3/4G & both
13-10-2017 09:28 AM
13-10-2017 09:35 AM
They (Level 1 & Level 2), say it's a feature of the way the app handles account logons which have an open order - apparently a web logon via a PC handles things differently
As long as I can check my order via the web, I'm a happy bunny, but if you want me to ask support again, I will - up to you
by helenquigs 2 weeks ago
by JamesW1 2 weeks ago