by treefrog781
New Member

My EE account closed, can't reuse email

Hi

 

I had an existing My EE account associated with my primary email address that I set up for a previous device. I don't really use the old device any more so when I chose an EE sim card with my new phone I tried to log in to My EE to change the device associated with my account. I got an error message saying that my account was closed. I didn't receive notification of the closure as far as I'm aware but I assume the account was closed due to inactivity as I certainly didn't abuse the service in any way & it was a good couple of years since I last logged in. Fair enough, so I went to register again instead only to generate the error that there is already an account for this email!

Is there anything I can do to resolve this without using a different email address? I do have a couple of others but I check those occasionally rather than getting push notifications which could result in inconvenience down the line.

Cheers, TF

1 REPLY 1
by
EE Community Support Team

Re: My EE account closed, can't reuse email

Hi @treefrog781,

 

Thanks for joining the EE Community. 🙂

 

Our Customer Care Team will be happy to help if you get in touch.

 

They'll be able to reset your My EE account so you can register your new device.

 

James

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