by gibsonk1980 Investigator
Investigator

My EE Website Down AGAIN

My EE is down again for maintenance AGAIN, I have never experienced any website with so many issues, down time and shocking performance... 

 

I have been with EE for around 6 years now and am seriously considering leaving due to the flaky App and Website. 

 

When it does work it's unbearably slow, please invest in better hosts, bandwidth management, load balancing, website optimisation yada yada 

 

It's dreadful 

11 REPLIES 11
Highlighted
by vix91pat
Visitor

Re: My EE Website Down AGAIN

"My EE" is down for me too. I completely agree. I cannot take it with EE and their pathetic website and app. Invest in it and ensure it works. Every often all I see is "under maintenance" etc.

 

I'm in the same boat as you, thinking of changing providers. The MyEE app in full working condition lags and is slow.

 

They really need to invest and upgrade their systems!

by Grand Master
Grand Master

Re: My EE Website Down AGAIN

Well, it is late at night. It's under maintenance. It'll back in the A.M. UK.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by lenjones49 Investigator
Investigator

Re: My EE Website Down AGAIN

Same here been trying all week, how the hell are you supposed to check your data usage!!!!.......SORT IT EE NOW

by
EE Community Support Team

Re: My EE Website Down AGAIN

Hi @lenjones49,

 

Welcome back to the EE Community.

 

My EE is currently up and running.

 

What happens when you try to login?

 

Thanks

 

James

by M_J_M Investigator
Investigator

Re: My EE Website Down AGAIN

Is it down again? I've been trying for several hours. Both MyEE android app and MyEE website is down.

by Grand Master
Grand Master

Re: My EE Website Down AGAIN

@M_J_M : It's OK here!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by M_J_M Investigator
Investigator

Re: My EE Website Down AGAIN

Thanks for your response. I still get this error on My EE (website). I will contact customer support tomorrow.

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

by Grand Master
Grand Master

Re: My EE Website Down AGAIN

@M_J_M   Just request customer services to reset your online account. 

by
EE Community Support Team

Re: My EE Website Down AGAIN

Morning @M_J_M

 

Thanks for coming to the community.

 

When was the last time you logged into your My EE account?

 

Have you recently upgraded or made any changes on your account?

 

Speak soon 🙂

 

Leanne.

by M_J_M Investigator
Investigator

Re: My EE Website Down AGAIN

Hello Leanne,

 

Thanks for the reply. I'm not sure when last I checked My EE account online. I have My EE app on phone and i keep checking it regularly for usage, bills, etc. I was not expecting it be locked. Phone is with my wife, so if I need to call customer support, will do it later today.

 

Thanks,

Mani

by
EE Community Support Team

Re: My EE Website Down AGAIN

No problem @M_J_M

 

Thanks for coming back to me.

 

Our Mobile Care team will be able to help you get your My EE account looked into when you call us 🙂

 

Let me know how you get on.

 

Leanne.

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