by Sharonstan Investigator
Investigator

Money taken out early.

 

 

 

I got a message saying my plan will renew tonight so I was going to change it to a lower one. It has renewed this morning and taken my money so haven’t been able to change it.

 

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Money taken out early.

@Sharonstan , EE do not work at night, and so if you wanted to change your plan to a lower one, you need to do it in time, and, not such short notice. If you have done it last night, then it is most likely to happen next month, but you can always ring customer service or log-in to your account and use live chat, when someone is available.

by Sharonstan Investigator
Investigator

Re: Money taken out early.

Ok thank you for that.
I was waiting as long as I could because the new plan starts from the day you change it so didn’t want to loose any days.
Looks like it’s my own fault I’ll sort it next time 🙂

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor

Re: Money taken out early.

@Sharonstan , you are welcome, glad to help. 

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