by doubleu Investigator
Investigator

Login Error

Hi

 

I get:

LOGIN - ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

 

This occurs whenever I try to log in via the browser, or even the app on my phone. I've tried several browsers (including new browsers), my phone app etc.

 

There are many posts of other users having the exact same issue (over 1,750 with the subject "login error". None of them show a way to resolve the issue - just some individual will contact them. 

 

I must be have had this issue for more than a year now! 

1 SOLUTION

Accepted Solutions
by doubleu Investigator
Investigator
Solution

Re: Login Error

Many thanks. I did the web chat, and the gentleman managed to fix the issue within a few minutes.

 

Apparently, the issue was due to a different number being regiestered for the account.

 

It would allow me to login and see my account details (name, and email), but not the app page.

 

This discussion can be set to resolved.

 

 

View solution in original post

9 REPLIES 9
by doubleu Investigator
Investigator

Re: Login Error

Also, I can connect perfectly okay to my page dashboard that shows my details - which means it is not a credentials issue.

 

This page does nto work: https://myaccount.ee.co.uk/app/

 

All I want to do is see my bill.

Highlighted
by Grand Master
Grand Master

Re: Login Error

If you can see your page dashboard that shows your details you must have logged in to see it. So how can you say you can't login? Some more details & images might help to understand this.

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by
EE Community Support Team

Re: Login Error

Good Morning @doubleu

 

Welcome to the community :)!

 

Have you been able to report this to our technical care team?

 

If yes, what was advised?

 

Katie 🙂

by doubleu Investigator
Investigator
Solution

Re: Login Error

Many thanks. I did the web chat, and the gentleman managed to fix the issue within a few minutes.

 

Apparently, the issue was due to a different number being regiestered for the account.

 

It would allow me to login and see my account details (name, and email), but not the app page.

 

This discussion can be set to resolved.

 

 

View solution in original post

by
EE Community Support Team

Re: Login Error

Great to hear @doubleu

 

Thanks for coming back and letting us know 🙂

 

Have a lovely Sunday, 

 

Katie 

by dgengland
Explorer

Re: Login Error

So, how did you fix it?  Can you supply details?

by
EE Community Support Team

Re: Login Error

Hi there @dgengland

 

Welcome back to the community.

 

If you get in touch with our Mobile Care team on 150, they will be able to help you get access to your My EE account 🙂

 

Let us know how you get on.

 

Leanne.

by Karting
New Member

Re: Login Error

Can't login comes up with an error 

by
EE Community Support Team

Re: Login Error

Morning @Karting

 

Thanks for posting 🙂

 

What error do you get?

 

Is this when you log into the app or My EE online?

 

Thanks.

 

Leanne.

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