Highlighted
by
Investigator

Login Error

Hello,

I haven't been able to log into EE for a couple of months now, I haven't done anything about it because it wasn't crucial to get onto the website. 

I am coming up to the end of contract now, and with the announcement of the Iphone X, I will be looking to upgrade. This means I will have to log in, however every time I try, I get presented with the same message 'Login Error'. I have tried multiple browsers, clear cookies & cache etc... but nothing seems to work. 

I have seen multiple users, with the same problem but no definitive solution. Can anyone help? 

Thank you!

6 REPLIES
by
EE Community Support Team

Re: Login Error

Hello @AdamJB94

 

Welcome to the community.

 

What error do you get?

 

Can you use the My EE app?

 

Speak soon Smiley Happy

 

 

by
Investigator

Re: Login Error

Hello Leanne,

Thank you for responding. 

The error message that appears is 'Login - Error' followed by 'We're working on fixing this page. In the meantime, find help at ee.co.uk/help'

The same messages has appeared for a few months. 

No success with the EE app either. 

Appreciate the help, thank you.

by
EE Community Support Team

Re: Login Error

No problem @AdamJB94

 

Have you changed your number at all?

 

Do you have a personal pay monthly account?

 

Thanks Smiley Happy

by
Investigator

Re: Login Error

No, I haven't changed my number since I started my contract (2014, I believe).

Yes, I have a personal pay monthly account. 

Thank you. 

by
EE Community Support Team

Re: Login Error

Great thanks @AdamJB94

 

In this case I would suggest getting in touch with us.

 

If you select EE on our get in touch page a chat option will show when available.

 

The technical support chat team will get this sorted for you Smiley Happy

 

Let me know how you get on!

by
Investigator

Re: Login Error

Okay, thank you for all your help! Smiley Happy

Let's get started

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