by sarahmoo83 Investigator
Investigator

Log in error

I keep trying to log in but I am getting an error message so I changed my password and Im still getting an error message. I can't find an option to do a live chat and Im getting a little frustrated. A live chat box randomly appeared and then disappeared. I just want to upgrade my phone, why is it so difficult to do so? 😞

8 REPLIES 8
by Grand Master
Grand Master

Re: Log in error

@sarahmoo83 : Login to where? This Community or your MyEE? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Log in error

@sarahmoo83  Live chat is only available in opening hours. 8am-9pm.

 

if your having login issues give customer services a call and request that they reset your online account. 

by sarahmoo83 Investigator
Investigator

Re: Log in error

My EE, I can log into community without an issue

by sarahmoo83 Investigator
Investigator

Re: Log in error

ahh that might explain why it appeared and then disappeared, thank you!

by
EE Community Support Team

Re: Log in error

Good Morning and welcome to the community @sarahmoo83.

 

Have you been able to successfully log in?

 

Speak soon, 

 

Katie 🙂

by sarahmoo83 Investigator
Investigator

Re: Log in error

no i still cant access live chat or my account

by
EE Community Support Team

Re: Log in error

Hi @sarahmoo83.

 

Have you tried accessing live chat on our get in touch page?

 

Jon

by Grand Master
Grand Master

Re: Log in error

I spoke to CS today about this. They told me to use Chrome as a PC browser as IE & FF may not be compatible. I did so & it worked. But IE & FF worked OK a week or 2 back.

 

I abhore being forced into using a browser & a company I don't want but I suppose I will have to just to see my bills.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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