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Explorer

Its saying my accounts cancelled what do I do?

I have a contract out with ee and my ee app works perfectly fine but when I click on my early upgrade options, and sign in it says my account is cancelled! How do I sort it out? 

13 REPLIES 13
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EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Good Afternoon @Hem18

 

Thanks for coming to the community. 

 

I am sorry to hear your having this problem. 

 

If you log in to your My EE Online and select early upgrade are you presented with the same error message?

 

Are you connected to WiFi when trying to do this?

 

Speak soon, 

 

Katie 🙂

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Explorer

Re: Its saying my accounts cancelled what do I do?

Hi yes when I log in online and click early upgrade it comes up that my
account is cancelled and yes I'm connected to wifi.
Highlighted
by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Thanks for confirming this @Hem18

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

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by Investigator
Investigator

Re: Its saying my accounts cancelled what do I do?

Mine says the same 

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by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Hi @Festavilla12.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me 🙂

 

Jon

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Explorer

Re: Its saying my accounts cancelled what do I do?

Hi I am the same

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EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Morning @92prentice

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

Do you get this message when you select upgrade within your My EE?

 

Speak soon 🙂

 

Leanne.

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Explorer

Re: Its saying my accounts cancelled what do I do?

I am pay monthly and get it when I press early upgrade. Been doing it for a while

Sent from my Huawei phone
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EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Hello @92prentice

 

Thanks for the quick reply 🙂

 

I've sent you a private message to get some more information from you.

 

Speak soon.

 

Leanne.

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by
Visitor

Re: Its saying my accounts cancelled what do I do?

Hello I got same problem I can long in into my app but when I go to upgrade section it tells me I don’t have a account 

I’m paying monthly 

tried it also on my laptop but with same result, both on WiFi 

Highlighted
by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Good Afternoon @LukasH

 

Thanks for coming to the community. 

 

Does this also happen via the My EE app?

 

I have sent you a private message for further information. 

 

Katie 🙂

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New Member

Re: Its saying my accounts cancelled what do I do?

hey i have the same issue trying to upgrade online. account cancelled when i try to go on to online shop but ok to access my ee

Highlighted
by
EE Community Support Team

Re: Its saying my accounts cancelled what do I do?

Hi @johnnywomble_9.

 

Thanks for coming to the community.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me 🙂

 

Jon

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