by Carwyn84
New Member

It won't allow completion of registration

I have needed to re-register my email despite being able to login previously. But it won't allow me to complete the registration process after answering that I pay the bills for this account.

2 REPLIES 2
by Profile closed
Not applicable

Re: It won't allow completion of registration

Hello @Carwyn84 sorry to hear you are having problems registering for MYEE online. Try another device or browser if you can (Firefox seems to be most compatible currently) or clearing the cookies/history of your current browser then trying again. 

 

If none of the above work please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and check/register the number for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Employee

Re: It won't allow completion of registration

Morning @Carwyn84

 

Have you moved from Pay as you go to pay Monthly or vice versa?

 

This is the only time you would need to re-register for My EE.

 

If you have and you're trying to use the same email address this could be why you're having issues.

 

Try the steps in @Profile closed's post and let us know how you get on!

 

Thanks - Karen. Smiley Happy

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