by twg89
Explorer

It is saying my account is closed when I log in to the website

Please advise. The app works and allows me to log in but the website does not. Thank you.

3 REPLIES 3
by
EE Community Support Team

Re: It is saying my account is closed when I log in to the website

Hi @twg89

 

Welcome to the community.

 

Have you recently changed from pay as you go to pay monthly? Or done something similar with your number?

 

Chris

by twg89
Explorer

Re: It is saying my account is closed when I log in to the website

Hi

No. I have had this contract since June 2018 and it was a new number.

Thanks
Tom

Sent from my iPhone
by
EE Community Support Team

Re: It is saying my account is closed when I log in to the website

Hi @twg89,

 

What happens when you try to login?

 

Thanks

 

James

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