by Piggott871
Not applicable

Is my EE app and online down? Need to gift data!

 
12 REPLIES 12
by Ace Contributor
Ace Contributor

Re: Is my EE app and online down? Need to gift data!

Hi @Piggott871 

 

Welcome to the EE Community,

 

unfortunately while MyEE is down for maintenance you are unable to share data.

 

Thanks,

 

David.

by Molly1991
Explorer

Re: Is my EE app and online down? Need to gift data!

Well not a great help there, I’m in the same situation.

 

any idea when it’ll be back up EE? Simply stating we can’t use it is not a great answer.

 

thanks 

by Ace Contributor
Ace Contributor

Re: Is my EE app and online down? Need to gift data!

@Molly1991 I am a customer like yourself the Community is staffed during the day.

 

 

by Daniel4659
Explorer

Re: Is my EE app and online down? Need to gift data!

App down 

by Molly1991
Explorer

Re: Is my EE app and online down? Need to gift data!

Sorry!! Darn feel awful now!
by
EE Community Support Team

Re: Is my EE app and online down? Need to gift data!

Hi @Molly1991.

 

Have you tried again today to gift data in your My EE Account?

 

Jon

by tomr1234 Investigator
Investigator

Re: Is my EE app and online down? Need to gift data!

I still can't gift data today!

by
EE Community Support Team

Re: Is my EE app and online down? Need to gift data!

Hi @tomr1234.

 

Thanks for coming to the community.

 

Do you get an error message when you try to gift data?

 

Have you been able to gift data previously?

 

Jon

by tomr1234 Investigator
Investigator

Re: Is my EE app and online down? Need to gift data!

Hi @Jon_K 

 

I have been able to gift data every month.

 

No error message just doesnt show my data

by
EE Community Support Team

Re: Is my EE app and online down? Need to gift data!

Thanks @tomr1234.

 

I'd recommend contacting our Mobile Care team about this.

 

They will be able to help you get this resolved and also manually gift some data for you in the mean time.

 

Jon

by tomr1234 Investigator
Investigator

Re: Is my EE app and online down? Need to gift data!

Is there an online chat as I am unable to text or receive calls due to not having signal?

 

 

by
EE Community Support Team

Re: Is my EE app and online down? Need to gift data!

Yes, there is @tomr1234 🙂

 

You'll find the link to our online chat team in our get in touch page.

 

Jon

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