by Matthew-Young
New Member

Incorrect name on app

I have a random name from my contacts as the name on the introductory page of the ‘My EE’ app. I think some people have solved this so can you let me know how


I have an iPhone 8 but also had the same problem on my previous iPhone 5. 


by Grand Master
Grand Master

Re: Incorrect name on app

Does this name in your contacts have your mobile no. associated with it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Incorrect name on app

Hi @Matthew-Young


Welcome to the community.


@XRaySpeX could be on to something, could you check that in your contact list?



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions