by Bethanee11
Explorer

I need to change my phone on my EE account, now have contract not pay as you go?

I signed up to EE using a pay as you go sim, now i have got a contract out. I am trying to change this on my account but don't know how. There doesn't seem to be any option for me to do this?

3 REPLIES 3
by Grand Master
Grand Master

Re: I need to change my phone on my EE account, now have contract not pay as you

@Bethanee11  Are you referring to the name and image shown on your account ? If you are this will update in its own time but if you open the my EE app on a cellular connection it will then update within around 24 hours. 

by Bethanee11
Explorer

Re: I need to change my phone on my EE account, now have contract not pay as you

yeah im trying to change my phone and number on my account. okay i did open it earlier using my data and not wifi, i will see if it gets updated tomorrow. thankyou

by
EE Community Support Team

Re: I need to change my phone on my EE account, now have contract not pay as you

Hi @Bethanee11

 

Welcome to the community. 🙂

 

Has it updated this morning?

 

Chris 🙂

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