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by
Explorer

I need my account password re-set.

I need my account password re-set. I’m not receiving an email with a link to re-set it when I fill-in the form from the log-in page.

5 REPLIES 5
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by Ace Contributor
Ace Contributor

Re: I need my account password re-set.

Hi @SJ44 

 

I know these may sound obvious but have you tried the following:

 

checking you you have entered the correct email address associated with your account

 

checked your spam/junk folder in your email 

 

checked your email address is spelled correctly? 

 

 

If youve already done this, have you tried from an alternate method such as a pc if using your mobile or vice Versa ?

Highlighted
by
Explorer

Re: I need my account password re-set.

Hi @Watkins07 

thanks for replying quickly. Yes, I’ve used the correct email address and checked the spelling. I’ve tried different devices and checked the junk folder. No email 😞

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by Ace Contributor
Ace Contributor

Re: I need my account password re-set.

@SJ44 

I will admit the app and the website can play up occasionally which can be frustrating.  I’d be tempted to call  150 from your mobile to speak with customer services who should be able to assist with resetting your password. 

 

Is it just a case of you’ve forgotten your password ?  If I remember correctly there has to be a capitol letter in it too as well as a number.  The capitol letter always catches me out as I forget x

Highlighted
by
Explorer

Re: I need my account password re-set.

Thanks @Watkins07 yes, just forgot it. I’ll call customer services again when they’re open tomorrow.

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by Ace Contributor
Ace Contributor

Re: I need my account password re-set.

@SJ44 

Sorry I couldn’t be if anymore help .  Sometimes there’s a glitch and you can only end up being able to sort it over the phone.  Xxx

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