15-09-2017 08:30 PM
Best calling EE on 150 if you cannot connect via chat.
16-09-2017 08:27 AM - edited 16-09-2017 08:28 AM
Good Morning @Mlf159.
Welcome to the community. 🙂
Could you try using another device?
You can usually connect by logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch through an alternative method.