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by Papg Investigator
Investigator

I'm confused. I'm sure I have a recurring top up in place but now I can't tell

Below my credit balance it says something like - 'Set up recurring top-up' .  I thought I had one already set up.  Below my pack details it says something like - ' If you don't have enough credit your pack won't renew', again I thought I had a recurring top-up in place so I don't have to worry about this.  When I click on 'Set up recurring top up' it looks like I haven't got one in place.  Please can someone clear up my confusion??

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I'm confused. I'm sure I have a recurring top up in place but now I can't t

Hi @Papg


Welcome to the community.

 

Did you find an answer to this in @tm90's reply?

 

Look forward to hearing from you.

 

Chris

2 REPLIES
by Ace Contributor
Ace Contributor

Re: I'm confused. I'm sure I have a recurring top up in place but now I can't t

Hello @Papg you can check your recurring top up status by logging in to My EE online and navigating to My EE Mobile>Automatic top ups or by calling 150 from your EE PAYG phone and selecting the option for recurring top ups.

by
EE Community Support Team
Solution

Re: I'm confused. I'm sure I have a recurring top up in place but now I can't t

Hi @Papg


Welcome to the community.

 

Did you find an answer to this in @tm90's reply?

 

Look forward to hearing from you.

 

Chris

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