by Marcus133
Visitor

I just renewed my plan but it doesn't show in my profile

I only use this sim when I travel, I'm about to arrive in UK so Ive recharged my sim but the plan does not register in my profile, continues to show as "all used"

1 REPLY 1
by Grand Master
Grand Master

Re: I just renewed my plan but it doesn't show in my profile

Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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