14-12-2016 07:54 PM
I cannot access the ee app, I'm on payg with a nexus 6p. It comes up with a msg saying it's ee fault, any ideas. I have deleted the app and tried reinstalling several times!
14-12-2016 07:59 PM
15-12-2016 07:43 AM
Good morning @Earle
Thank you for posting in community
In addition to the information @Tom222 has given to you, can you please advise the following for me
Are you a new EE customer or were you previously registered as a pay monthly customer?
Have you ever been able to log in from the phone?
15-12-2016 08:21 AM
Hi, I was a pay monthly customer but have been payg for at least a year. Until recently I had no problem accessing this app.
15-12-2016 08:33 AM
16-12-2016 10:24 PM
I have the latest version. Customer services apparently sent a reset to the sim card but this has done nothing. I have tried changing my password via a pc browser and retry on the phone but it is still the same.
I would not mind so much but when I look at my account on the EE website it just tells me rubbish and not the true values of what is left data/minutes!!